Shipping Details

Shipping

Kai's Cupcakes ships twice a week on a Tuesday & Wednesday we use Australia Post and ONLY Express Post 

Cut off for ordering

Orders must be received 2 days before we ship

Processing time - Brownies are all baked the day before we ship and Cookies are baked the same day that we ship, this ensures time to make your order as they are freshly baked for quality and freshness

Where do we ship

We ship to all Australia States

How long will my order take to ship

AUSTRALIA - 1 - 4 days, We use Australia Post and Express post only

Orders shipped to metro cities usually take 1 business day, orders shipped to regional locations can take up to 4 business days to arrive 

You acknowledge that once your order has been shipped, we cannot take any responsibility for delays

We do not ship to PO BOXES you must provide a residential address 

What will it cost me for shipping

We have a Flat rate of $14.00 per box for Express post our boxes can hold up to 8 items 

What happens if I'm home to receive my delivery?

If you are not home to receive your package, Australia Post will leave it in a safe place PLEASE NOTE - All orders are boxed and put in a mailer bag for safer transport, however Kai's Cupcakes can not be held responsible for the package if the recipient is not present to receive the order

If you are concerned about your package being left outside and exposed to pests and or heat damage we recommend sending to an address where it can be collected or to a parcel locker

Order Cancellations and Modifications

We reserve the right to decline an order cancellation if we are unable to complete the request before the order has already been shipped, Please double check your order before placing it, ensuring all details in your delivery address are correct , If an order has already been fulfilled we cannot modify the order or shipping address